These are the general terms of our relationship with you. They cover any transactions where we provide services to you. Under these terms:
If you are a Slider, the SICA is incorporated by reference into this agreement.
Composition. The agreement consists of these terms of service and any orders or any other specific terms applicable to you.
Definitions. In the agreement:
administrator means an authorised user in your employ who is authorised to provision, manage, and administer certain services;
account means an account created by you, as a user of our business portal;
business day means any day other than a Saturday, Sunday, or holiday (including a public or bank holiday) in the jurisdiction where we are organised;
business hours means our normal business hours on business days;
child means a person under the age of 18 years;
competent person means anyone that is legally competent to consent to anyone taking an action or making a decision concerning a child;
controller means the person or organization that determines the purpose (‘why’) and means (‘how’) of processing personal data alone or in conjunction with others, although it is more important that they determine why to process the personal information than how, and those related to it;
critical bug means any bug, problem, error or difficulty experienced with the operation of the software as a service that threatens your ability to generate revenue, and includes the software as a service or a web application being down or the system not being accessible;
credentials means a unique username and password that has been assigned to an authorised user;
day means a day counted from midnight to midnight, including all days of the month, Saturdays, Sundays, and public holidays;
enhancement means any minor change to the software as a service that:
guardian means a parent or person who is legally recognised to have guardianship of a child in terms of section 18 of the Children’s Act 38 of 2005;
non-critical bug means any bug, problem, error, or difficulty experienced with the operation of the software as a service that does not threaten your ability to generate revenue;
our technology means any technology that we have created, acquired or otherwise have rights in and may, in connection with the performance of our obligations under this agreement, employ, provide, modify, create or otherwise acquire rights in and includes any:
plan means the pricing zilch subscriber pricing plans as described on our website or in the invoice we provide to you;
processor means the person or organisation who processes the personal information on behalf of the data controller in terms of a written contract or mandate without coming under their direct authority;
project means any scoped project to make changes to the software as a service;
response time means the time elapsed from receiving the support request, to identify the problem or in the case of third party fault the specific cause or likely cause (it does not include the time to fix the problem as this will depend on the cause of the problem itself);
merchant portal URL means the website address at the domain as may be designated by us in writing from time to time that provides you and your authorised users with access to the software as a service;
service means our delivery and warehousing services as described on our website.
sign means the handwritten signature, electronic signature or act of consent (like ticking a box during sign up) that the parties agree to use, of each of the parties’ duly authorised representatives;
site means the Slide website (www.slideonline.co.za) as well as any related web or mobile applications.
software means the software in the form of the specific software application referred to under this agreement and includes:
support means ad hoc support (including troubleshooting, research, fault-finding, diagnosis, improving) which could result in a configuration change, service restart, or performing end-user actions on your behalf;
we, us, or our means our organisation, the owner of the website and includes our officers, agents, employees, owners, co-brands, and associates where the terms limit or exclude liability.
writing means the reproduction of information or data in physical form or any mode of reproducing information or data in electronic form that the parties agree to use, but excludes information or data in the form of email; and
you, you or your means any visitor to or other person who accesses or uses our website, portal or mobile application, including any other person, website, business, or agent (including any virtual or robotic agent) associated with the visitor or user.
Interpretation. The following rules apply to the interpretation of the agreement:
Departure. These terms apply to all our customers andare not open to negotiation for reasons of consistency.
Conflict. If there is a conflict of meaning between these terms and any word or phrase in an order or other specific terms, the meaning in the order or specific terms will prevail in respect of the relevant services.