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Frequently Asked Questions


I would like to change the address / telephone number of my delivery.

To avoid the risk of fraud or the wrong person doing the change of an address or a phone number we always suggest you contact the retailer or store that you ordered from to perform the change.


Can someone else receive my package even if there are identification requirements?

Yes! All you need to do is show both persons ID and that person can receive the delivery instead.


Where's my package?

The latest information can be found in your tracking link that is sent to you through text messages. If you have not received an update, contact us on support@slideonline.co.za


Do you have iOS and Android apps?

Our portal is only available through our website.


How do I create an account?

Click here.


Do you deliver nationally?